General Information & Booking Conditions
The following information should be read in conjunction with the Passenger Cruise Ticket Contract and other Jalesh Cruise Policies in force.
The following Booking Conditions together with our General Information, Passenger Cruise Ticket Contract and other Jalesh Cruise Policies form the basis of your contract. The parties to that contract are yourself and either Zen Cruises Pvt. Ltd. Or Jalesh Cruises who shall accept legal responsibility for the proper performance of this contract as set out below. You will be advised
of the relevant contracting party at the time of booking and/ or on your confirmation invoice. In these booking conditions, ‘you’, ‘your’ and ‘Guest’ means all persons named on the confirmation slip and ‘we’, ‘us’, ‘ourselves’, ‘Jalesh Cruises’ means Zen Cruises Pvt. Ltd.
How do I book a cruise vacation?
Contact your local travel agent or visit us at www.jaleshcruises.com. In the event, Guests are making arrangements for their cruise related travel like Airfare ticket, Accommodations, lodging or any other related travel through its Travel Agent, then such Travel Agent shall be an agent of the Guest and not Jalesh Cruise. Jalesh is not responsible for any failure by the Guest’s travel agent to remit the Guest’s deposits or payments to Jalesh Cruises. Guest shall remain liable to Jalesh Cruises for any portion of the cruise or related fares that Jalesh Cruises did not receive. Similarly, Jalesh Cruises is not responsible for any failure by the Guest’s travel agency to remit a refund from Jalesh Cruises to the Guest.
How do I make the reservation?
Reservations can be made by Guests only through (i) Jalesh Cruises website www.Jaleshcruises.com (“the website”); or (ii) through any of the Sales Agents; or (iii) through connecting with our customer care on the toll-free number. Guests will be required to create an account (“Jalesh Guest account”) on the website, which would be self-guided and self-explanatory. Once a Jalesh Guest account is created, Guests may choose an itinerary from our various sailing programs as listed therein. Guests who wish to make reservations for events may contact our customer care on the toll-free number for further details. Upon successful payment by the Guest, a Confirmation Slip would be generated and shall be considered as a valid and binding contract of carriage with Jalesh Cruises.
How and when do I make the payment?
In order to secure a confirmed reservation, a full Fare needs to be received by Jalesh Cruises well in advance through payment gateways. All major credit cards/ debit cards are accepted. If the Ticket has been purchased through any travel agent, tour company, group, organizer traveling companion, or booking representative ("the Agent"), the Guest authorizes the Company to give any notices and to pay any refund owed to the Guest to the Agent on his behalf. The failure of the Agent to pay the full Fare to the Company is considered a breach of Contract by the Passenger when the Ticket has been purchased through an Agent. Such Agent shall be deemed in all respects to be the Agent of the Passenger and not of the Company.
What does the cruise price include?
The price of your cruise vacation includes accommodations, most dining options, entertainment and most onboard activities except as separately provided for. Prices for the cruise are per person per day based on double occupancy in INR and vary based on a date of reservation, sailing date and stateroom category. Prices are subject to change without notice. The cruise vacation price does not include air transportation (except as noted); transfers (except as noted); optional shore and land excursions; meals and accommodations ashore (except as noted); certain beverages; casino gaming; photography; gratuities; internet, in-room telephone calls; specialty restaurants; purchases from ship stores; or items of a personal nature such as medical services, laundry, spa treatments or salon services. Some of these items may be purchased separately. Cruise Fare does not include Cruise Taxes, Fees, and Port Charges.
Will the price change?
Jalesh Cruises reserves the right to change or amend whether via an increase or decrease, any published rates, including cruise rates and airfare charges, without prior notice. We reserve the right to impose on any existing booking or new bookings (whether paid in full or not) a supplement for fuel or other matters without prior notice as provided in our Passenger Cruise Ticket Contract, which appears at our website. In addition, we reserve the right to pass through any third- party -imposed fuel or other surcharges, also without prior notice. The Guest will remain liable for any applicable taxes, fees or surcharges that may be assessed by any governmental or quasi -governmental agencies. Such assessment is subject to change without notice at any time whether or not you have a confirmed booking under deposit or if you have made the final payment. Service Fees: Any changes or cancellations to your cruise or Air Arrangements (to which a cancellation charge does not apply) may be subject to additional fees such as service fees for documents.